Returns and Refund Policy

Thank you for shopping with us. We want you to love your mountain biking gear. If you’re not completely satisfied with your purchase, we’re here to help.

Return Window

You may initiate a return within 30 days of delivery.

Items received after the 30-day return window are not eligible for a refund.

Item Condition

To qualify for a full refund, returned items must be:

• Unworn, unwashed, and unaltered.
• Free from stains, pet hair, odors, and signs of outdoor wear.
• In their original packaging, with all tags attached.

Exclusions and Final Sale Items

For hygiene reasons, base layers, undergarments, socks, and chamois liners are final sale.

Clearance items and products explicitly marked “Final Sale” cannot be returned or exchanged.

How to Start a Return

Please do not mail items to the return address shown on your shipping box. Our premium collections ship from specialized fulfillment centers, and returns must be routed through the proper process.

To start a return:

1. Visit the self-service Customer Return Portal on our website.
2. Enter your order number and email address.
3. Select the items you wish to return and provide a reason.
4. Once your return is approved, you’ll receive a prepaid return shipping label and return instructions by email.

Refunds and Processing Times

Once your return package is received and inspected at our partner warehouse, we’ll notify you by email.

Approved returns will be processed promptly. Your refund will be credited to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping fees are non-refundable.